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Welcome to Triglav Coffee Machine Services
At Triglav Coffee, we are dedicated to providing you with exceptional coffee machine service and support, ensuring that your equipment operates at its peak performance. Whether you’re a small business, a café, or a large corporation, our tailored services are designed to meet your unique needs. Here’s a detailed breakdown of the services we offer:
1. On-Call Service and Repair
When your coffee machine faces an unexpected issue, we are just a call away! Our on-call service provides immediate assistance for both minor and major repairs, ensuring minimal downtime for your coffee operations.
What’s Included in On-Call Service:
- Emergency Repairs: Whether it’s a malfunction, a breakdown, or any technical issue, we’ll come to your location promptly to assess and fix the problem.
- Troubleshooting & Diagnosis: Our technicians will quickly diagnose the issue, whether it’s related to heating elements, pumps, grinders, or electronic systems.
- Parts Replacement: If necessary, we use only high-quality, genuine replacement parts to ensure that your machine is restored to optimal working conditions.
- Fast Response Time: We prioritize your needs and aim to resolve your coffee machine issues as quickly as possible so that you can get back to serving your customers.
Why Choose On-Call Service?
- No Contracts Required: Pay only for the service you need when you need it.
- Affordable Rates: Competitive pricing with no hidden fees.
- Expert Technicians: Our technicians are highly trained and experienced in dealing with all types of coffee machines.
2. Monthly Service Agreement Plan
A monthly service agreement is designed for businesses that want to keep their coffee machines running smoothly and efficiently without worrying about unexpected repair costs.
What’s Included in the Monthly Service Plan:
- Regular Maintenance Visits: Our technicians will visit your location every month to conduct preventive maintenance, cleaning, and checks on your coffee machines.
- Priority Service: As a monthly plan customer, you’ll receive priority scheduling for repairs and service calls.
- Parts Replacement: If necessary, we use only high-quality, genuine replacement parts to ensure that your machine is restored to optimal working conditions.
- Comprehensive Inspections: Each visit includes a full inspection of your coffee machine’s components, including the brew group, pumps, grinders, water filters, and steam wands.
- Parts and Labor Coverage: Most minor repairs and replacements are included, minimizing your unexpected expenses.
- Extended Equipment Life: Regular service can extend the life of your machine and keep it running at peak efficiency.
Why Choose the Monthly Service Plan?
- Fixed Monthly Payment: Pay a predictable, fixed monthly fee, which helps you manage your budget.
- Reduced Downtime: With regular checks, potential issues are caught early before they turn into bigger problems.
- Expert Care: Benefit from ongoing maintenance performed by certified professionals who understand the specifics of your coffee machine.
3. Annual Service Agreement Plan
For those who prefer the peace of mind that comes with year-round care, our annual service agreement is the best option. This plan is perfect for large businesses or high-demand coffee environments.
What’s Included in the Annual Service Plan:
- 12-Month Comprehensive Coverage: Enjoy one full year of comprehensive maintenance, repairs, and customer support.
- Biannual Maintenance Visits: Our technicians will visit twice a year to perform in-depth maintenance, cleaning, and thorough inspections.
- Preventive Repairs: Regular checks to ensure that parts such as filters, seals, and electrical components are functioning optimally.
- Replacement of Worn Parts: We’ll replace any worn-out parts before they cause significant issues, keeping your machine in top shape.
- Emergency Call-Outs: Includes priority service for emergency repairs, ensuring your coffee machine is back up and running quickly.
- Detailed Reports: After each visit, you will receive a report outlining the condition of your machine and any repairs or adjustments made.
Why Choose the Annual Service Plan?
- All-Inclusive Service: Covers nearly all aspects of maintenance and repair, reducing the risk of surprise costs.
- Cost Savings: Significant savings when compared to individual on-call services throughout the year.
- Seamless Operations: Ensure your coffee machines are always performing optimally, leading to consistent, high-quality service.
- Dedicated Account Manager: Receive personalized service with direct access to a dedicated technician who understands your business needs.
Additional Benefits for All Service Plans:
- Personalized Customer Support: Reach us via phone, email, or our online portal for prompt assistance.
- Customer Education: Our technicians are happy to train you and your staff on proper machine care and troubleshooting tips to prolong the life of your equipment.
- Discounts on Parts & Accessories: Enjoy discounts on parts, cleaning products, and accessories for your coffee machine.
- Flexible Payment Options: Choose from flexible payment plans to suit your business’s financial needs.
How to Get Started with Triglav Coffee Services
- Step 1: Contact us to discuss your needs. We’ll help you decide which service plan suits your business.
- Step 2: Schedule an initial consultation. Our technician will inspect your current equipment and recommend the best plan.
- Step 3: Sign up for a plan and enjoy hassle-free, expert service throughout the year.
